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Category: Customer Support

4 reasons to add cobrowsing to your customer service

Companies are increasingly using real-time help to improve their customer contact. To make sure you keep ahead of your competitors, you have to find new ways to delight and amaze your customers. Satisfaction ratings from a Forrester’s survey show that help via cobrowsing results in higher customer satisfaction (78%) than phone help (74%) or chat […]

Personalizing your customer contact

Research from LivePerson reveals that 87% of online consumers agree that they are likely to be loyal to a company that delivers a great online experience. More and more, companies are realizing that good customer service is key. Personalization can play an important role in improving customer contact. Here are a few ways to get […]

Go beyond expectations with your customer service desk

If there is any place where companies have improved their engagement with their customers in recent years it is at the customer support desk. Increasingly, businesses are realizing that excellent customer support is the key to customer loyalty. The value of positive customer service experiences Research from Zendesk is clearly presented in a infographic showing the consequences of […]